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Zazen Building and Design

Updated 2026-08-18 · 12,168 reviewed · 300 listed · Scored from 21 Google reviews · How we rank ›

5.0(21) 69 low data composite score See reviews on Google
Custom Home Design & Build
Zazen Building and Design
Service
Custom Home Design & Build
Reviews
21

What recent reviews say

Zazen consistently meets or exceeds timelines and budgets, with clients praising direct access to the leadership team. Staff remain responsive on site throughout the build and handle issues with clear options and honest advice.

Based on limited recent reviews, so treat this as low-confidence.

Praised for
  • direct client communication
  • delivered on time and budget
  • responsive project leadership
  • professional team
on-time-handoverquality-craftsmanshiptransparent-pricingresponsive-site-supervisorattention-to-detailgreat-after-handover-supportskilled-tradespeople
Best for: First-time builders seeking a transparent, hands-on build team.

Strengths

  • direct access to builders throughout project
  • on-time delivery during supply shortages
  • personal project oversight
  • honest issue resolution

How it compares

  • Rated 5 against a 4.64 average across the 276 custom home design & build businesses listed here.
  • Has more Google reviews than 68% of the businesses in this directory.

How we scored this

Our Rubric
Star rating 87
Review volume 58
Review recency 0
Review sentiment 65
Profile completeness 100
Verification 30

Rating breakdown

5
20
4
1
3
0
2
0
1
0

Common questions

Can I speak directly to the builders during my project?
Yes. The founders lead each project personally rather than assigning a sales intermediary, and remain available throughout the build process.
How does Zazen handle project changes or issues?
Staff present options for remedy along with honest advice, and respond promptly to queries.
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Reviewers consistently report stress-free builds backed by responsive communication, named site supervisors who engage directly, and regular updates from the admin team and leadership. The team-handover defect rectification happens quickly, and staff remain available for maintenance requests long after handover. Quality finishes in brickwork, cabinetry, and fittings earn frequent praise. One-off construction faults (retaining wall, missed switch) occurred but the business rectified defects in most cases, though disagreement arose over cost-sharing on design and structural errors.

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Experiences divide sharply. Pre-construction consultants earn consistent praise for patience, responsiveness, and design clarity. Early-stage buyers report smooth processes and strong guidance. However, post-contract and post-handover accounts reveal significant gaps: manufacturers' installation guidelines allegedly ignored, defects left unaddressed, landscaping incomplete, keys and remotes not delivered, and communication dropping after payment. Site quality varies notably, from "cleanest on the street" to visible framing and finishing issues. Reviewers stress the need for independent inspection and thorough contract review before committing. The business operates across a wide service area spanning Perth to regional WA and claims 48 years of experience. Their website lists house-and-land packages, multi-generational designs, and renovation services. Pricing examples include house-and-land from $839k in Forrestfield and ground-floor extensions from $250k. A builder-reviewer notes that non-compliance with manufacturer specifications voided a 20-year warranty, and Summit declined to offer alternative warranty cover.

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First-home buyers frequently praise staff like the team, the team, and the team for patient, transparent guidance through land selection and design phases. The team finds blocks quickly, listens to budget constraints, and keeps clients informed until construction begins. Post-handover falls short for some. Finishing trades (tiling, painting, door hardware) occasionally underperform expectations, and defect follow-up can drag. Once keys are handed over, communication tightens; some clients report waiting weeks to even schedule maintenance visits.

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Last updated 2026-08-18